The City is implementing an improved Water Billing system. The Water Billing Department heard complaints from residents and business owners and took action. The new system will be less expensive, feature rich, and more user friendly. The system will be a single stop for paper and electronic billing as well as online payments. The payment portal will be made available this September.
Due to these changes, the previous e-billing portal will no longer be active. If you need a previous water statement, email water@waukeganil.gov for assistance.