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The original item was published from 3/13/2020 3:03:31 PM to 3/13/2020 3:19:51 PM.

News Flash


Posted on: March 13, 2020

[ARCHIVED] Operational Changes at the City

Operational Changes

The City of Waukegan, in coordination with federal, state and county officials, has been closely monitoring the developing situation with the Coronavirus (COVID-19) and making plans to maintain City Services while being mindful of the health and wellbeing of our residents, visitors and staff.  During this time, Police, Fire, Water Service, Public Works, and City Administrative and Legislative Departments will be staffed and operational.

The following preventative measures will be implemented:

City Council and Committee Meeting Monday, March 16th 
The only Committee Meeting scheduled for Monday, March 16th is Community Development Block Grant (CDBG) and it will take place at 5pm.  All non-essential and previously scheduled committee meetings have been cancelled.

City Council meeting will take place at 5:10pm with elected officials and necessary department heads. Based on the Center for Disease Control and Prevention (CDC) and the Illinois Governor’s recommendation, public participants and Audience Time with be restricted. Twenty members of the public will be allowed into Council Chambers.

Operational Changes
As of Monday, March 16th, City Hall will be operating with a reduced employee team.  Building rental inspections are hereby postponed.

While City Hall will remain open, many of the in-person interactions at City Hall can be facilitated online. The City encourages everyone to utilize the tools and resources for self-service payment. The following is a breakdown by department of online resource and bill payment.

Water Accounts

Water accounts may be accessed through mobile, online and interactive voice response services. Through these channels, customers may make payments and check balances. Pay by phone at 844-611-4015.  Pay online at, then select “Pay” from the top right options on the page. Customers may also enrolled for E-Bill at

For questions regarding your water utility you may dial 847-360-0535, and one of our staff members will be happy to assist. The City understands some customers may be experiencing financial hardships due to the current situation and we are prepared to discuss how we might be able to help with your account(s). For questions regarding financial support for your water utility you may dial 847-360-0535 or email and one of our staff members will be happy to assist.

Police Records, Ticket Payments and Vehicle Stickers

Purchase a vehicle sticker and/or pet license at
Pay for a parking ticket(s), police/accident reports, seizure penalty fee, and other violations at
File an online police report at

Fire Payments
Pay for ambulance fee, false fire alarm, licenses, permits, reports, and all other fees at

City Clerk

Documents from the City Clerk’s office require in-person presentation of forms and IDs.  The forms for birth and death records are available at


The Mayor’s office is available at 847-599-2510 and 

The City will continue to update operations as necessary in order to limit the exposure to and spread of COVID-19, especially to our first responders and at-risk populations.

For more information and updates about COVID-19, see 

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