Office of Professional Standards

The Office of Professional Standards (OPS) is directly responsible to the Chief of Police for conducting internal affairs and citizen complaint investigations.

Please note that Illinois Law requires that any individual seeking to file a complaint against a sworn police officer must follow Departmental guidelines as well as file a sworn affidavit indicating that the content of the complaint is true and accurate. OPS may not investigate complaints that are not accompanied by the sworn affidavit.

In many situations a complaint arises due to a lack of understanding or miscommunication of the law. If you believe that you have a complaint against an employee of the Waukegan Police Department, it is important that you complete the proper paperwork and have the affidavit notarized and returned to the Office of Professional Standards. If you have a complaint regarding a traffic or parking citation that was issued, please understand that guilt or innocence must be proven in a courtroom or in front of an administrative hearing officer and cannot be argued by filing a complaint against the issuing officer.

Please follow the links below to file a complaint or make an official note of a positive experience. You must be logged in as a registered user of the City of Waukegan's website to complete these forms.

Citizen Complaint Form (English)

Citizen Complaint Form (Spanish) (PDF)

Complaint Affidavit (English) (PDF)

Complaint Affidavit (Spanish) (PDF)

Citizen Comment/Compliment Form